People are always excited to get customers to walk into their store, are even more interested to close sales. However don’t go the extra mile to retain the customers. Relatively, we want to make as many friends as possible but we only do little to retain the friendship.
– Elise Loh

In customer service, meeting customer’s expectation is basic; exceeding customer’s expectation is best.
– Elise Loh

The quality of a man’s life is in direct proportion to his commitment to excellence, regardless of his chosen field of endeavor.
– Vince Lombardi

One rule of action more important than all others is consists in never doing anything that someone else can do for you.
– Calvin Coolidge

The art of choosing men is not nearly so difficult as the art of enabling those one has chosen to attain their full worth.
– Napoleon Bonaparte

We cling to hierarchies because our place in a hierarchy is, rightly or wrongly, a major indicator of our social worth.
— Harold J. Leavitt

To forgive is the highest, most beautiful form of love. In return, you will receive untold peace and happiness.
– Robert Muller

Our ultimate freedom is the right and power to decide how anybody or anything outside ourselves will affect us.
– Stephen Covey

Leadership is the activity of influencing people to cooperate toward some goal which they come to find desireable.
– Ordway Tead

When we are being compassionate, we consider another’s circumstance with love rather than judgment.
– Jill Bolte Taylor

Beautiful light is born of darkness, so the faith that springs from conflict is often the strongest and the best.
– R. Turnbull

Work on developing a cooperative relationship, so when conflict comes, you believe you are allies.
– Dean Tjosvold

Because a thing seems difficult for you, do not think it impossible for anyone to accomplish.
– Marcus Aurelius

Deep listening from the heart is one half of true communication. Speaking from the heart is the other half.
– Sara Paddison

Take time to deliberate, but when the time for action has arrived, stop thinking and go in.
– Napoleon Bonaparte

If you want to test your memory, try to recall what you were worrying about one year ago today.
– E. Joseph Cossman

Conflict can be seen as a gift of energy, in which neither side loses and a new dance is created.
– Thomas Crum

A good listener is not only popular everywhere, but after a while he gets to know something.
– Wilson Mizner

Within group conflict is always personal and emotional even if it begins with impersonal issues.
– Kenneth Kaye

The secret of managing is to keep the guys who hate you away from the guys who are undecided.
— Casey Stengel