Elise Loh Quotes
Emotion is a universal language that everyone speaks and understands
People are always excited to get customers to walk into their store, are even more interested to close sales. However don’t go the extra mile to retain the customers. Relatively, we want to make as many friends as possible but we only do little to retain the friendship.
In customer service, meeting customer’s expectation is basic; exceeding customer’s expectation is best.